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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katherine Smith

Katherine Smith

June 8, 2026

5  out of  5
rating by Katherine Smith
"This is the best team I have had the pleasure of working with! They make the insurance process easy from start to finish! Even when you throw them an odd one to insure!"
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Henry Parker

February 27, 2026

5  out of  5
rating by Henry Parker
"Great service. Quick response. Phone and emails on point."
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Tyler Ivey

November 21, 2025

5  out of  5
rating by Tyler Ivey
"Loretta, with Steven Gillis, is fabulous. She always text me payment reminders, processes all needs and goes above and beyond. So much more than just insurance. Thank you!!!!"
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Allison Mayo

November 16, 2025

5  out of  5
rating by Allison Mayo
"We have been with State Farm Gillis for almost a decade and have enjoyed everyday with them. No matter what I need they are just an email away with a quick response - highly recommend!"
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Jamie Wittmann

November 13, 2025

1  out of  5
rating by Jamie Wittmann
"Unprofessional"
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Jennifer Thompson

October 8, 2025

5  out of  5
rating by Jennifer Thompson
"Great service and great staff! Thank you!"
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Kayla Knight

October 8, 2025

1  out of  5
rating by Kayla Knight
"Update based on response: if she thought it was disconnected, you call back. You don't just let it go... Good to see y'all just protect your employees instead of caring about paying customers.

You don't hang up on a paying customer because you don't want to deal with them!! Completely unprofessional

PS this was Megan and I am reporting to her escalations"
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J.D. D'aigneau

July 31, 2025

5  out of  5
rating by J.D. D'aigneau
"I have been with Steve Gillis for many years. Been taken care of beyond measure. Would recommend him to anyone needing help for any issues. The whole team is helpful and courteous."
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dan loggins

July 14, 2025

5  out of  5
rating by dan loggins
"From one State Farm Agent to another - Some activities behind the scenes the public knows nothing about. One of those is when a fellow agent helps another State Farm Agent. THANK YOU for your help. Much appreciated. Definitely FIVE STARS behind the scenes too."
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Neal Hardie

June 24, 2025

5  out of  5
rating by Neal Hardie
"The Steven Gillis team, especially Jes have been amazing to work with. Navigating OBX insurance can be nuanced and they truly know their stuff. Auto as well! Fair and super responsive."
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tatiana carrasco

February 12, 2025

5  out of  5
rating by tatiana carrasco
"He is great!!! and all his team are very professional and helpful."
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Crystal Clark

February 7, 2025

5  out of  5
rating by Crystal Clark
"Steven Gillis is the best and Jes always gets back to me promptly!! great service as usual!!"
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David Smith

February 1, 2025

5  out of  5
rating by David Smith
"He insured our cars for years. Excellent service. Hope our new agent in Virginia is as good."
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Sarahmoss28

December 27, 2024

5  out of  5
rating by Sarahmoss28
"The best! Always go above and beyond in every way. Thanks for all you do!!!!!!!"
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Harrison Spalding

December 10, 2024

5  out of  5
rating by Harrison Spalding
"Have had nothing but great experiences with State Farm! Jes helped my wife and I attain a much lower rate for car insurance than other competitors. Jes is very honest and timely in her responses. I also know Loretta who I worked with at a previous job. She is one of the best office managers/receptionists on the beach!"
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Jennifer Hancock

December 5, 2024

5  out of  5
rating by Jennifer Hancock
"Highly recommend this insurance agency! I had the best experience dealing with Jes, she is very knowledgeable and got everything straight for me quickly."
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Michele Paye

December 5, 2024

5  out of  5
rating by Michele Paye
"Great service! Always quick to respond in a friendly and knowledgeable manner."
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C Brandyberry

October 27, 2024

5  out of  5
rating by C Brandyberry
"Great Agency! and Service! Steven run's a good shop and has people who are always responsive, especially Heather Wisz"
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Amanda Riddell

October 11, 2024

5  out of  5
rating by Amanda Riddell
"Heather was so helpful getting my insurance changed over from PA to NC. She was easy to work with. Great communication with prompt responses. Everyone in the office was friendly."
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Linda Matason

August 16, 2024

5  out of  5
rating by Linda Matason
"My husband and I recently moved all of our State Farm policies to Steve Gillis’ office in Kitty Hawk, North Carolina. We could not be happier with the service we are receiving from Heather Wisz in Steve’s office. We recently moved our Home Owner policies to Steve’s office. As we were doing this, we increased our coverage on our home. Heather could not have been more helpful in helping us with all the details this involved. She made it as painless as she possibly could for us. We had houseguests at the time and we were distracted. She was kind and very patient. We are very happy we made the move to Steve Gillis’ State Farm Office in Kitty Hawk, North Carolina."
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Ashley Scott

July 22, 2024

5  out of  5
rating by Ashley Scott
"We’ve been long time customers of State Farm but we have never worked with a local office as much as we have the Steven Gillis location and they have been nothing but helpful and awesomely genuine people! They always take my concerns seriously and go above and beyond to show that they care about their neighborhood customers as much as they would family and friends. It’s great to have such personable State Farm representatives to work with locally. You guys rock!"
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Nina

July 21, 2024

5  out of  5
rating by Nina
"Mrs. Loretta rocks!! She is kind and helpful. You can see her smile through the phone!😊
Love her!
"Late Girl""
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Jazmin Ortegon

July 19, 2024

5  out of  5
rating by Jazmin Ortegon
"Heather was so awesome and helped answer all my questions I had. She was very professional!"
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Alex Sparks

July 19, 2024

5  out of  5
rating by Alex Sparks
"Had a pleasure of working with agent jessica, she was very kind and the process was smooth sailing getting my insurance needs met. Thank you for your services met all expectations !!"
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Mari Walker

June 24, 2024

5  out of  5
rating by Mari Walker
"I needed to change something regarding my account. I called. The phone was answered quickly and the voice was pleasant. I was helped with my problem and was off the phone in under ten minutes. I wish all my business calls were this friendly and efficient. Kudos to State Farm; my rating is eleven stars!"